Web Help Desk Software for Mac OS X

Category: Business    

Date Listed/Updated: 2011-03-05 13:48:41

File size: 150528 KB

OS: Mac OS X,Mac OS X 10.4,Mac OS X 10.5,Mac PPC  License: Other  Price($): 0.01

Author/Publisher name: Web Help Desk Sales

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Description:

The Web Help Desk software for Mac OS X offers an industry leading web-based help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based interface and 2-way email integration. Key Help Desk Software Features: - 100% Web-based Help Desk Software Solution - Customer Service Web Portal - Incident & Problem Management - Email-to-Ticket Conversion - Asset Life Cycle Management - Change Management (Approval Workflow) - Two-Way E-Mail Correspondence - Service Level Agreement (SLA) Alerts - Knowledge-base Management - LDAP / Active Directory Synchronization - Customer Satisfaction Survey Management - Reporting Included - Server Licensed or ASP Hosted Options Help Desk Software Integration: - iPhone App - search: Web Help Desk Mobile - LDAP (Lightweight Directory) - Microsoft Active Directory - Windows Remote Desktop Connection - Apple Remote Desktop - Absolute Manage - JAMF Casper Suite - OS X "Screen Sharing" App - Email-to-Ticket Conversion - SMTP, IMAP, POP3 The Web Help Desk Software: All of the features, none of the hassles. Download a free help desk software trial, visit our online demo, or schedule a guide tour of the entire Web Help Desk software solution.

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Tags: help desk software  helpdesk software  help desk  helpdesk  web help desk  webhelpdesk  software  mac  os x   

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Web Help Desk Software for Windows, Web Help Desk Software for Mac OS X,