Axence nVision Pro

Category: Miscellaneous    

Date Listed/Updated: 2023-04-05 19:12:53

File size: 180413 KB

OS: WinXP,WinVista,WinVista x64,Win7 x32,Win7 x64,Win2000,Windows2000,Windows2003,WinServer,Windows Vist  License: Other  Price($): 425

Author/Publisher name: Agnieszka Drzymala

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Description:

Axence nVision 8 Pro, FREE fully-functional 30day Trial available! Axence nVision 8 Pro is an advanced solution for a comprehensive network management. The program provides network and user activity monitoring, software and hardware inventory, data leakage protection, remote control, and a wide range of reports, alerts and corrective actions - all with a user-friendly and very intuitive interface! PROACTIVE NETWORK MONITORING AND VISUALIZATION: Network module monitors mail servers and Web addresses, TCP IP and Windows services, application status and operation, and switches and routers (port mapping and network traffic). The network is automatically detected and presented on interactive maps. HARDWARE AND SOFTWARE INVENTORY: Inventory module automatically collects the hardware and software information of Windows machines. It enables auditing and the verification of license usage and offers information about program installation or configuration change. Administrative and Billing component (i.e. Fixed Assets). USER ACTIVITY MONITORING: Users module monitors and reports the activity of users working on Windows machines: the actual activity (work) time, application usage, email monitoring, printout monitoring, visited web pages and network transfer. Blocking websites option. HELPDESK WITH TROUBLE TICKET DATABASE AND CHAT: HelpDesk module (incl. trouble ticket database and administrator-user communicator) enables a quick technical support for users by means of remote access to the workstations. PROTECTION AGAINST DATA LEAKS (BLOCKING PORTS): DataGuard module manages the access rights for all I O ports and physical devices utilized by the users to copy files from a company machine or to run external software. Thanks to the Web Access and remote console features, a number of administrators can have a simultaneous access to the program. Languages of the program: English, German, Spanish, Polish. FREE fully-functional 30-day Trial available.

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Tags: blocking www  data security  helpdesk  inventory  license management  management software  monitor n 

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Axence - producer of comprehensive IT infrastructure management software - has released version 8.5 of its flagship solution, Axence nVision. The main changes to the latest edition concern the HelpDesk module, designed to provide remote technical support to companies and institutions. It now has a completely new look and range of functionality, including the ability for users to define their own automated actions. Functional, Intuitive, and User Friendly The new HelpDesk module is accessible from a web browser. In response to the growing mobility of administrators, it can be used from anywhere in the world, including on the tablet, which is one of the new features of this version. The interface has been made from scratch in order to maximize intuitiveness and clearness. Use is made easy with several features, including drag & drop (for priority management) and the WYSIWYG editor (tickets comments articles). The application was created based on the existing logic of the HelpDesk system, which ensures compatibility with previous versions. New Features and Improvements A host of new features were added to the HelpDesk module. The ticket system has been completely redesigned. The purpose of the changes was to shorten the reaction time of support staff to reported problems. The interface is based on a filtered list with elements supporting work on registered events. Among new features is a quick preview of the ticket in the vertical side panel to the right of the interface. Also new is a detailed ticket search engine, written from scratch. It is worth noting that both information updates and individual views of tickets are updated in real time. A particularly important new feature is automation; namely, rules concerning actions automatically performed in the ticket process immediately after fulfilling predefined conditions. Automation in Axence nVision 8.5 is flexible: it enables creation of individual rules for different scenarios that may occur during work with tickets. It saves time not only for support staff, but also for those reporting problems. Its configuration is very simple thanks to a wizard containing over 100 variants of predefined conditions and actions. Assigning tickets to appropriate categories based on keyword recognition, generating responses in threads that refer back to articles in the knowledge base, and changing status after appropriate user action are just a few examples of tasks that can be automated. With the knowledge base, administrators can create guides for employees on how to solve simple problems, a feature which allows support specialists to focus on more complicated tasks. Images or YouTube videos can be also added to articles in the knowledge base, and entries can be categorized in any way. The knowledge base is a self-study guide which can be successfully implemented and used by any company or institution.

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