Voicent Appointment Reminder

Category: Miscellaneous    

Date Listed/Updated: 2022-05-19 00:21:03

File size: 403 KB

OS: WinXP,Windows2000,Windows2003,Windows Vista Starter,Windows Vista Home Basic,Windows Vista Home Prem  License: freeware  Price($): 0.00

Author/Publisher name: Voicent Communications

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Description:

Easy-to-use automatic telephone and text reminder software with confirmation and built-in calendar scheduler. Ideal for time sensitive customer-based business, organizations and professional offices like doctor offices. The reminder messages can be appointments, meetings, medication, bill due, birthday greetings or any message of your creation. The reminder message includes attendee name, date and time, callback number, message confirmation and replay. Message uses human voice and or text to speech technology to convert text into voice over the phone. Auto Reminder understands voice commands over the phone. Recipients can confirm, cancel, replay or leave messages. Detailed call status reports are created after the calls are made. This software is very easy to download, install and test. Once downloaded and installed, just click on the Auto Reminder icon on your desktop. The software will guide you through the appointment scheduling process and automatically dials out at your specified time. You can customize a voice message using Voicent Gateway telephone recording. No microphone needed! It also includes a web interface access and command line interface which allows IT engineer to automate telephone reminder service with existing database and applications. Voicent also offers integration and import service upon your request. With a licensed version, you can run multiple copies of the program from different computers and they would all share the same appointment database. Calls are made over any land-line by using a voice modem, any SIP based VOIP service, or Skype with no telephony hardware required. A must have office management and scheduling software. Try it now!

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Tags: phone appointment reminder  auto dialer  medical office management software  autodialer  phone notificat 

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MOUNTAIN VIEW, CA; Aug 12, 2013 -- Voicent Communications announced today a new release of its popular software that offers comprehensive integration of sales tools into a unified, customizable and easy-to-use Agent Dashboard. The new dashboard-provided in Voicent s 9.0 release-enables even remotely located agents to instantly access Customer Relationship Management (CRM) data, click-to-call capabilities, SMS text messaging, click-to-email capabilities, and more. Trial versions of the new software is now available on Voicent s website (www.voicent.com download ). Although Voicent offers a fully-integrated CRM tool of its own, the new release provides unprecedented integration of Voicent s broadcast messaging and Call center management tools with third-party, cloud-based CRM applications, such as Salesforce and Zoho. From the new dashboard, agents are able to manage CRM tasks including opt-out requests for specific contact formats such as email, SMS, and telephone, ensuring that customers are contacted in the manner they prefer. The dashboard also provides easy access to notes, call scheduling and other capabilities. ?Voicent s new Agent Dashboard provides immediate access to the kind of information that helps close sales, or dramatically improve customer satisfaction ratings,? said Jerry Scharf, Voicent s Director of marketing. Scharf noted that Voicent s automated CRM helps increase organizational intelligence by automating the tracking and collection of all customer contact events. The automation avoids problem that frequently plagues CRM systems?spotty use by employees who are too harried or undisciplined to input important information into the system that could be used to increase sales revenue, avoid mistakes or impress customers with extraordinary service. ?With Voicent s new Agent Desktop, we make sure that the institutional intelligence gains provided by automated CRM is fully exploited by the folks on the frontlines of sales and customer service,? Scharf said. The new Agent Dashboards provide role-based controls that can limit agent access to specific customer records and activities based on an agent s responsibilities and expertise. Other features and capabilities of Voicent s 9.0 release include: Automatic tracking and recording of all customer interactions including inbound calls and SMS, outbound voice, text messaging or email campaign Comprehensive management of Call Center resource usage including message scheduling, line usage, Call Distribution (ACD), and more Automated compliance with U.S. Federal Trade Commission s Telemarketing Sales Rule on intentionally Abandoned or Dropped Calls, and other TSR requirements Training and management of agents with easy call monitoring, call recording and whisper coaching capabilities on live-calls even for remotely located agents

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