LiveChat

Category: Miscellaneous    

Date Listed/Updated: 2022-12-06 12:43:31

File size: 4000 KB

OS: Android  License: freeware  Price($): 0

Author/Publisher name: Daniel Zielinski

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Description:

LiveChat is an easy to use yet powerful live chat and help desk software for customer service and online sales. It opens up a direct communication channel so you can respond to customers questions and concerns quicker, right from the website. You can also identify and engage with the best prospects and regular customers as they come by. With LiveChat, you know which page your customer is currently viewing. Using this information, you can personalize each chat session and provide more information about products. In addition to web traffic monitoring and real-time visitor information, LiveChat provides all of the tools you need to proactively engage online visitors, such as personal and automated chat invitations. At the same time, chat operators can reach the understanding faster by using pre-written responses and seeing what the customer is typing in through the message sneak-peek. Other features include: ready-to-use chat templates, chat transcripts, reporting and analytics capabilities, the possibility of handling chats coming from multiple websites and more. Also, more advanced users will appreciate the feature of tracking chat conversion in Google Analytics, integrations with CRM software (Salesforce, SugarCRM), e-commerce platforms (Shopify, Magento, WooCommerce), CMS platforms (Joomla, Weebly, Wordpress), remote desktop tool (LogMeIn Rescue) and help desk software (Zendesk, Desk). LiveChat works on all browsers so you don t need to install anything. And if you re away from your desk, mobile apps for iOS and Android will help you chat with customers wherever you are.

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Tags: chat  customer service  customer support  customer engagement  ecommerce  help desk  live chat  live 

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